Yup, two blog posts in one day!
So, I just received this from the wonderful folks at Argos.
So, in a nutshell – they offered to reimburse me for my day of annual leave, after they rescheduled my order. And they are now retracting that offer because their rescheduling my delivery means that I should have anticipated taking a day of annual leave.
I guess they realised that an hour of my time is in fact quite expensive.
So, I’ve emailed them. I’ll also be calling.
Please see the attached letter I have just received through the post.
This is unacceptable – I arranged for delivery on Saturday the 19th through your website. I originally arranged this for a Saturday because I didn’t want to have to use annual leave for this. It was then *you* who called and rescheduled for the 21st. Me, just wanting the bed to arrive in time for family to visit, reluctantly accepted that I would have to book annual leave for this.
I strongly suggest you review this. You are attempting to claim that that I would have had to anticipate taking a day off for this? That is completely incorrect. Thankfully, I have all previous automated emails, receipts, etc that will back this.
It’s bad enough that I have had such a terrible experience with your company – for you to then offer reimbursement earlier in this email chain, then attempt to tell me that I should have anticipated taking a day off after you rescheduled the delivery day is quite frankly unacceptable.
Sort it out.
Hello again Argos.
Your below email is incorrect. After receiving it, I briefly panicked, thinking that I would be unavailable to hand over the items for collection. Thankfully, my manager is understanding and allowed me to work the rest of the day from home.
I did have cause to phone you today though, after you decided that my time is apparently worth too much for you to give the reimbursement for loss of earnings that you initially offered. I was told that the bed was indeed booked in for collection today, but you were unable to give me any times. So, I was transferred to your collections department, who let me know that the collection was not in fact booked in for today.
Thanks for wasting more of my time.
I have now been told it is booked in for collection on Monday 5th December between 12 and 6.
At this point, I am not holding my breath. Your service is absolutely shambolic. This is now a second day when I have been told to expect some kind of service, and I have had to chase things up with you when said service fails to transpire.
If I have to arrange delivery to your warehouse myself, I’ll be sending you the bill. I want this bed out of my house, and I want my refund.
I have already submitted this whole farce to BBC Watchdog and Trading Standards.